Frequently Asked Questions

New Member Guide

First Day

We are so excited to have you join us! Here's a few things that will help your first session be a success: please, not street shoes on any equipment. Clean cheer or tumbling shoes - or bare feet.

• What to wear - comfortable athletic wear that allows for maximum range of motion and flexibility. A yoga outfit or other workout wear is appropriate. Athletes will be spending time upside down.
• Shoes should be clean and only worn indoors. Thin & lightweight. Cheer shoes recommended for both cheer and tumbling. Here's what our cheerleaders wear. Other options are available on Amazon.
• No Jewelry - including earrings, necklaces, bracelets, rings, watches, etc... Jewelry can be dangerous for athletes and coaches.
• Hair - should be tightly bound, away from the face.
• Class Format - classes each hour warm up together, laps & stretching, before breaking out.
• Laps: Athletes get their heart rate up doing laps around each floor
• Stretching: Warm up muscles
• Line work: Body control & fundamentals
• Stations: Different drills for each level — using equipment to self guide, with coaches helping at various stations spotting the most advanced skills in each level.
• Tumbl Trak: using equipment to learn the feeling of skills that may be out of reach otherwise and typically the first place new skills technique is mastered.
• Conditioning: at the end of each class athletes spend time strengthening themselves for a strong close to their training session
• Athletes will be called to the floor at the beginning of class by a coach to start running laps, with all the classes.
• Athletes can bring a bottle of water to minimize lines at water fountains - please label with their name & please no sports drinks like gatorade or Starbucks.
• Attendance will be taken during stretching - athletes names will be called out loud.
• After stretching, classes will breakout by level; beginner, intermediate, accelerated, or advanced. Please make sure your athlete knows which level they are in.
• Parents are welcome to observe, but it can get full at our tables. There are additional tables in the mall and plenty on the 1st floor outside Minelli's Deli.
• Please keep street shoes off all equipment - this includes athletes, parents, and siblings. If athletes do not have shoes, they can tumble barefoot. We highly recommend lightweight shoes for all levels above beginner.
• Only athletes are allowed on equipment during a class or lesson - please keep siblings off mats and all equipment. Safety is our priority. Athletes are not allowed to use equipment before or after a class, unsupervised.
• Shoe bins and coat hangers are available for jackets, bags, and shoes. No street shoes on mats or equipment.
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Attendance & Makeup Tokens

Makeup tokens are issued when an athlete misses a class & it was reported 4+ hours before the class start time. Reporting absences helps our entire cheer & tumbling community so other athletes have the opportunity to use makeup tokens in classes that might otherwise be full.

• Absences need to be reported 4+ hours before the start of a class to receive a makeup token in the account.
• Makeup tokens are not issued until after the class has passed, no matter how early an absence is reported.
• Makeup tokens scheduled then cancelled or not attended will not be reissued - only sign up for makeup classes you know you will attend for certain.
• Do not show up for classes until you receive confirmation that the makeup has been scheduled.
• All scheduled make up classes will be listed in My Account → select the student then Makeups → then under Pending Makeup Tokens you'll see all scheduled makeup classes.
• Makeup tokens should only be used for the exact level class that the token was issued for; i.e. if an athlete is regularly enrolled in a beginner level class, they should only attend a beginner level class when using a makeup token. Athletes signed up for the incorrect level will be turned away.
• Advanced level athletes are allowed to sign up for Advanced or Accelerated level classes.
• All absences must be reported through the customer portal or iOS App; makeup tokens will not be issued for absences reported by email.
• Here is a guide to reporting absences.
• Cheer programs, including competitive cheer, cheer basics, and Tiny Tigers do not receive makeup tokens.
• Missed enrollments for clinics and events will not receive makeup tokens, be refunded, or credited.

Important Information

• Accounts are charged on the first of each month for all enrolled classes.
• All cancellations and drops must be submitted before the 25th of the month to ensure non-renewal in the next month. Submissions after this date may not be honored until the following month. No refunds will be issued.
• Accounts will accrue Late Fees after the 5th of each month in the amount of $5 a day. Charges for payments received late will be added to the account and must be settled by the next billing cycle.
• ACH payments that are not honored by your bank will result in a $5 fee added to your account, but late fee charges will not accrue with prompt payment.
• If payments are not received by the 15th of the month the account will accrue a total of $50 in late charges and enrollments will be dropped. Families will not be able to enroll in anything until the full account balance is brought up to date, including full payment for the enrollments that were cancelled. Re-enrollment in the same class is not guaranteed as spots are immediately offered to waitlisted athletes.
• No food or drinks allowed on mats or near any equipment.
• Athletes will be assessed regularly and provided a certificate when they have learned the appropriate skills at their level and are ready to move up to the next class.
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